This page explains the practical return and withdrawal procedure for customers in the European Union. The legal details are included in our Terms and Conditions.
EU consumers have the statutory right to withdraw from a purchase within 14 days after receiving the product, without giving a reason.
The withdrawal request is registered automatically in the webshop. You do not need to send a separate email if the withdrawal button is available.
The direct costs of return shipping are the responsibility of the customer. Returned products must be packaged carefully and shipped using a traceable shipping method. For valuable instruments, insured return shipping is strongly recommended.
You may inspect and test the product only to the extent necessary to establish its nature, characteristics and functioning, as would reasonably be possible in a physical store.
Damage, missing parts, replaced parts, modifications or excessive use may result in a reduction of the refund amount where permitted by law.
A withdrawal request does not automatically result in an immediate refund. The returned product will first be received and inspected. We may withhold reimbursement until the product has been received or until proof of return shipment has been provided, whichever occurs first.
If the digital withdrawal function is temporarily unavailable, you may contact us by email at r.engelman@upcmail.nl.